Borneo Medical Centre Kuching

Patient Satisfaction Survey (EN)

Welcome to Patient Satisfaction Survey (EN) Ref: BMC-L4

On Admission: Waiting Time – not having to wait too long when you arrived before being attended to

Excellent Very Good Good Fair Poor Not Sure Does not apply

On Admission: Waiting area comfort – comfortable chairs and pleasant surroundings

Excellent Very Good Good Fair Poor Not sure Does not apply

On Admission: Facilities for Storing Belongings – availability, security & ease of use

Excellent Very Good Good Fair Poor Not sure Does not apply

On Admission: The clarity of information you received about your stay

Excellent Very Good Good Fair Poor Not sure Does not apply

During your stay: The courtesy of the nurses

Excellent Very Good Good Fair Poor Not sure Does not apply

During your stay: The responsiveness of the nurses to your needs

Excellent Very Good Good Fair Poor Not sure Does not apply

During your stay: The length of time the nursing staff took to respond to your call

Excellent Very Good Good Fair Poor Not sure Does not apply

During your stay: The courtesy of the doctors

Excellent Very Good Good Fair Poor Not sure Does not apply

During your stay: How well information about your treatment was explained to you

Excellent Very Good Good Fair Poor Not sure Does not apply

During your stay: The communication between doctors, nurses and other hospital staff about your treatment

Excellent Very Good Good Fair Poor Not sure Does not apply

During your stay: The helpfulness of hospital staff in general

Excellent Very Good Good Fair Poor Not sure Does not apply

During your stay: The help you received for your pain

Excellent Very Good Good Fair Poor Not sure Does not apply

During your stay: The respect for your privacy during your stay

Excellent Very Good Good Fair Poor Not sure Does not apply

During your stay: How well your cultural or religious needs were respected by the hospital

Excellent Very Good Good Fair Poor Not sure Does not apply

During your stay: Your personal safety

Excellent Very Good Good Fair Poor Not sure Does not apply

During your stay: Being treated with respect

Excellent Very Good Good Fair Poor Not sure Does not apply

During your stay: The opportunity to ask questions about your condition or treatment

Excellent Very Good Good Fair Poor Not sure Does not apply

During your stay: How well the purpose of medicine were explained to you

Excellent Very Good Good Fair Poor Not sure Does not apply

During your stay: How well the possible side effect of medicine were explained to you

Excellent Very Good Good Fair Poor Not sure Does not apply

Housekeeping services: The cleanliness of ward environment

Excellent Very Good Good Fair Poor Not sure Does not apply

Housekeeping services: The neatness of nurses counter

Excellent Very Good Good Fair Poor Not sure Does not apply

Housekeeping services: The cleanliness of the room overall

Excellent Very Good Good Fair Poor Not sure Does not apply

Housekeeping services: The cleanliness of floor

Excellent Very Good Good Fair Poor Not sure Does not apply

Housekeeping services: Floor swept and mopped

Excellent Very Good Good Fair Poor Not sure Does not apply

Housekeeping services: The cleanliness of wall and glass window

Excellent Very Good Good Fair Poor Not sure Does not apply

Housekeeping services: The cleanliness of bathroom and toilet

Excellent Very Good Good Fair Poor Not sure Does not apply

Housekeeping services: The bathroom surfaces – sink and taps

Excellent Very Good Good Fair Poor Not sure Does not apply

Housekeeping services: Garbage bins been empty frequently

Excellent Very Good Good Fair Poor Not sure Does not apply

Housekeeping services: The helpfulness of our housekeeping staff

Excellent Very good Good Fair Poor Not sure Does not apply

Linen Services: Cleanliness of bedding set – bedsheet and pillow cover

Excellent Very Good Good Fair Poor Not sure Does not apply

Linen Services: Cleanliness of blanket

Excellent Very Good Good Fair Poor Not sure Does not apply

Linen Services: Cleanliness of rail curtain

Excellent Very Good Good Fair Poor Not sure Does not apply

Linen Services: Cleanliness of patient linen – gown, pyjamas, sarung, etc.

Excellent Very Good Good Fair Poor Not sure Does not apply

Linen Services: Timely supply for linen when been asked

Excellent Very Good Good Fair Poor Not sure Does not apply

Posted

April 13, 2021

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